Black Mountain Digital — technology solutions in Ontario, Canada
AI Services · AI Receptionist

Every call answered on the first ring. Every lead captured.

A natural-voice AI receptionist that greets callers, qualifies intent, books appointments, and routes to the right team member — without ever putting anyone on hold.

Calls answered
100%
Voicemails
0
After-hours cover
24/7
Typical go-live
2 wks

What you get

Human-quality voice

Low-latency, natural-sounding speech. Callers rarely realize they're not speaking to a person.

Appointment booking built in

Reads live availability from your calendar or scheduling tool and confirms slots in real time.

Smart call routing

Understands who the caller needs and transfers to the right extension, department, or on-call phone.

Message capture with context

When no one is available, the AI takes a detailed message, transcribes it, and emails it to the right owner.

Lead qualification

Asks the questions your sales team would ask, scores the caller, and drops the record into your CRM.

Bilingual English & French

Detects the caller's language on the first word and responds in kind — essential for Canadian businesses.

Capabilities

Enterprise-grade, delivered without the enterprise overhead.

  • Custom greeting and voice persona
  • Business hours and holiday routing
  • Live transfer to any number
  • Voicemail-to-email fallback
  • CRM logging (HubSpot, Salesforce, custom)
  • Call recording and transcription
  • Do-not-disturb per team member
  • Spam and robocall filtering
FAQ

Common questions

Answers to what buyers ask us most. Have a different question? We're a phone call away.

Will callers know it's AI?

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We disclose it when required and let you choose the persona. Most clients find their callers are comfortable with a clearly-competent AI that gets them what they need without a wait.

What happens if the AI can't handle a call?

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It transfers to a live person with the caller's context already summarized. Nothing falls through the cracks.

Can it integrate with our existing phone system?

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Yes. It runs alongside most VoIP and PBX systems, or we can pair it with our UCaaS platform for a unified deployment.

How much does it cost compared to a live receptionist?

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Typically 30–60% less on a fully-loaded basis, and it never takes sick days. Pricing scales with call volume, not headcount.

Is this a good fit for a small business?

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Especially so. Small businesses lose more revenue per missed call than mid-market companies. An AI receptionist pays for itself faster the smaller you are.

Answer every call, even the ones you're missing today.

We'll listen to a sample of your recent inbound calls, estimate what you're losing to voicemail, and show you what an AI receptionist would handle differently.