A contact center your agents don't dread using.
Omnichannel customer experience platforms — voice, chat, email, SMS, and AI-assist — that plug into your CRM, respect your workflows, and give supervisors the data they actually need.
- Channels unified
- 8+
- Supervisor dashboards
- Live
- Agent assist & QA
- AI
- Aligned deployments
- PIPEDA
What you get
Omnichannel routing
Voice, chat, email, SMS, and social — routed by skill, priority, and customer value on one unified queue.
AI agent assist
Real-time suggested responses, transcript search, and automated after-call notes so agents focus on the customer, not the keyboard.
Quality & compliance
100% call recording, AI-assisted QA scoring, and configurable retention for regulated industries.
Workforce management
Forecast volume, schedule agents, and track adherence — built for both 10-seat and 500-seat operations.
CRM-native
Salesforce, HubSpot, Dynamics, and custom CRM integrations that surface customer context on the ringing screen.
Real-time analytics
Live wallboards, service-level tracking, and operational dashboards without waiting for tomorrow's report.
Enterprise-grade, delivered without the enterprise overhead.
- Skill-based routing
- Callback / virtual queuing
- Outbound campaign dialer
- IVR / self-service flows
- Screen & call recording
- Speech & sentiment analytics
- Supervisor whisper / barge
- API & webhook integrations
UCaaS vs. CX — how they fit together.
The foundation. Business phone system, video, and team messaging for everyone at the company. Every employee uses it.
The layer on top. Purpose-built for teams whose full-time job is customer-facing — support, sales, service — with queuing, routing, and analytics.
Common questions
Answers to what buyers ask us most. Have a different question? We're a phone call away.
Can this work with our existing phone system?
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Yes. Modern CX platforms are BYOC (bring-your-own-carrier) and CRM-agnostic. We can layer contact-center capabilities on top of what you have — or replace both together on our UCaaS.
Do we need AI to get value from a CX platform?
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No — the fundamentals (routing, recording, reporting) deliver value on their own. AI-assist and analytics are additive, and we deploy them when your operation is ready.
How is this priced?
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Per named agent, per month, on a subscription model. No forklift capex, no long-term seat commitments beyond a reasonable term for platform stability.
Is call recording legal in Canada?
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Recording business calls is permitted with appropriate notice. We configure disclosures, consent capture, and retention aligned to PIPEDA and provincial requirements.
Can it handle both inbound and outbound?
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Yes. Inbound queuing, outbound campaigns, and blended agents on one platform — with the compliance controls (DNC, throttling, disclosure) that regulated outbound requires.
Get customer conversations under one roof.
Bring us your current tool sprawl and volume patterns. We'll design a CX architecture that consolidates what you have and adds what you're missing.