A tireless customer service rep, trained on your business.
Handle inbound support across chat, email, and voice — 24/7, in every language your customers speak, with escalation paths that route to the right human when it matters.
- First-contact resolution
- 70%
- Coverage
- 24/7
- Response time
- <3s
- Languages
- 40+
What you get
Trained on your knowledge base
Ingests your docs, policies, and past tickets. Answers with your voice, not a generic model's.
Multi-channel by default
One agent across web chat, email, SMS, and voice. Consistent answers, unified conversation history.
Human handoff, done right
Recognizes complexity, transfers with full context, and hands control to your team without dropping the thread.
CRM & ticketing integrated
Reads and writes to Salesforce, HubSpot, Zendesk, Freshdesk, and custom systems via API.
Compliance-aware
PIPEDA-aligned data handling, Canadian hosting available, full audit trail on every interaction.
Continuous improvement
Weekly review of missed intents, confidence scores, and drop-off points — tuned by our team, not left on autopilot.
Enterprise-grade, delivered without the enterprise overhead.
- Custom intent design workshops
- Voice, chat, email, and SMS channels
- Sentiment and escalation triggers
- Real-time analytics dashboard
- SSO and role-based access
- Bilingual English / French support
- Ticket deflection reporting
- SLA-backed uptime
Common questions
Answers to what buyers ask us most. Have a different question? We're a phone call away.
How is this different from a chatbot?
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Chatbots follow scripted flows. Our AI reps understand intent, hold context across turns, and resolve issues end-to-end. When they can't, they hand off to a human with the entire conversation history attached.
How long does deployment take?
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A basic deployment is live in two to four weeks. Complex integrations across ticketing, CRM, and multiple channels typically run four to eight weeks with weekly checkpoints.
Will the AI say the wrong thing?
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We ground responses in your approved knowledge base and set explicit refusal behaviour for out-of-scope topics. Every deployment includes a tuning phase where we review real conversations before broad rollout.
Where is customer data stored?
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Canadian-hosted deployments are available. Data handling is documented, PIPEDA-aligned, and includes retention controls and full audit logs.
Do I need to replace my current help desk?
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No. The AI rep sits in front of your existing tools — Zendesk, Freshdesk, Salesforce, or custom — and only escalates the tickets that need a human.
See what your support team could stop doing.
Book a 30-minute assessment. We'll audit your ticket volume, identify the top deflection candidates, and give you a realistic estimate of what an AI rep can and can't handle.